What does pre-ordering mean?
Get access to our most-coveted collections handmade in Africa, securing these must-have items everyone is talking about before they sell out. Once your order is placed, we will deliver it to you as soon as it’s available.
How do I pre-order?
Look for items marked ‘PRE-ORDER’ and simply add the styles you love to your Shopping Cart and proceed to Checkout as usual.
When will my pre-order arrive?
Once you have secured your item, your Pre-Ordered piece will be shipped once it is available usually between 1 to 2 weeks after purchase. Please take this period under consideration before you place your order. As soon as your pre-ordered piece has been sent, you’ll receive an email with the tracking details, so you know when to expect it.
Please note that when purchasing a pre-order piece, any other items(not pre-order) displayed on our site in your Shopping Cart won’t be shipped until the pre-order is ready to be sent. If you’d prefer to receive any current pieces sooner, we’d suggest placing a separate order. If you have any queries about the delivery window for a specific product, please contact us for assistance at email@example.com
We highly advise you not to wait for the last moment with your order, allowing some extra time in case of delays. There may be unforeseeable customs delays and unpredictable weather related delays
Why do I need to select a shipping option for pre-orders?
Once your pre-ordered item is ready to be delivered, we’ll send it with the shipping option you selected at checkout. We’ll also email you once your order is on its way, so you can track its progress and know when it will arrive.
Can I change the size of my pre-order?
If you need to make any changes to the size of your pre-order, please contact us within 24 hours of placing your order. After this time, we won’t be able to make any changes.
Can I cancel a pre-order?
If you change your mind and need to cancel your pre-order, please contact us within 24 hours of placing your order. After this time, we won’t be able to make any changes.
Can pre-ordered items be returned?
Please see our return and refund policy page: https://shopekete.com/pages/shipping-returns